Refund and Returns Policy

At Noor Ritual, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read our refund policy carefully before placing an order.

1. Eligibility for Refunds

You may request a refund or replacement if:

You received a damaged product
You received the wrong item
Your order arrived leaking or defective
The product was missing from your package

To be eligible, you must contact us within 3 days of receiving your order.

2. Non-Refundable Situations

We do not offer refunds for:

Change of mind after purchase
Products already used or opened
Incorrect address provided by customer
Delayed deliveries caused by courier services
Allergic reactions due to personal sensitivities

Please perform a patch test before using any hair care product.

3. Refund Request Process

To request a refund or replacement, please contact our support team with:

Your order number
Clear photos/videos of the product
Description of the issue

Email: support@noorritual.com

Our team will review your request within 2–5 business days.

4. Refund Approval

If your refund is approved:

COD orders may receive a bank transfer or store credit
Online payments will be refunded to the original payment method
Refund processing may take 5–10 business days

5. Exchange Policy

In certain cases, we may offer a replacement instead of a refund depending on product availability.

6. Order Cancellation

Orders may only be canceled before shipment confirmation.

Once the order has been shipped, cancellation requests cannot be accepted.

7. Contact Information

If you have any questions regarding refunds or exchanges, please contact us:

Email: support@noorritual.com
Website: https://noorritual.com/

Thank you for shopping with Noor Ritual.